If you do not satisfied with our goods and want to send them back to get a refund, you can send a message to our after-sale Customer Service (email address: firstname.lastname@example.org), they will reply you in 24 hours( except weekends) and give you some useful advice.
New after-sale policy 2018
Ⅰ. Unconditionally returns accepted within 15 days
The Unconditionally returns from our customers are acceptable within 15 days after you get the package. When we confirm the arrival of the package you returned, we'll refund you the payment.
1. Please consult the customer service about the information we need before sending back the package.
2. Send the package back to us.
3. After returning the products, please offer our customer service the information you collect above or add to your account, where you can find a chart to upload the information.
4. After confirming the information, we will refund the money to your account directly. But the amount is frozen which can be used until we get the package.
5. We will activate the refund in your account when we get the package, then you can use that for a new order.
We offer full refund on any items that are found to be faulty or damaged due to our fault. Damage caused because of the fault of the third party or customer's own fault cannot apply for refund.
We also offer partial refund on returned items which have some original parts missing. In such a case, the customer can only get partial refund.
Returns Application Time:
Within 15 days AFTER RECEIPT.
Before you return items, please contact us first, thank you!
Online Service Time – 9:00 am to 6:00 pm CST office hours